Privacy Policy

Last Updated: June 22, 2026

Welcome to CoachBook Connect. Your privacy is critically important to us. This Privacy Policy details how we collect, use, process, and share your personal information when you use our website, mobile application, and booking services.

1. Information We Collect

We collect information to provide a seamless booking experience for clients and coaches:

• Account Information: Name, email address, password, phone number, and profile details.
• Coach Profiles: Professional credentials, availability, rates, and specialization.
• Payment Information: We use Stripe to process payments securely. We do not store your full card details or credentials on our servers.
• Usage Data: Booking history, ratings, reviews, and logs of your interactions with our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate and manage bookings between coaches and clients.
• To process transactions and issue payouts.
• To send notifications regarding updates, schedules, and alerts.
• To improve and optimize our app functionality and user experience.
• To enforce our terms, prevent fraud, and ensure the safety of all users.

3. Information Sharing and Disclosure

We respect your privacy and only share your information in these limited scenarios:

• With Coaches/Clients: We share necessary details (name, booking time, messages) to facilitate your sessions.
• Service Providers: We share data with third-party partners (like Stripe for payments) who support our operations.
• Legal Requirements: If required by law, we may disclose information to protect our rights, safety, or to comply with legal proceedings.

4. Data Security

We implement robust industry-standard security measures to safeguard your personal data against unauthorized access, loss, or misuse. However, no electronic transmission or storage method is 100% secure.

5. Your Rights and Choices

You have control over your data. Depending on your location, you may have the right to access, correct, export, or delete your personal data. You can manage your profile settings in the app or submit a deletion request via our Account Deletion Page.

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at our Support Page.