1
Open the CoachBook app
Log in to the account you want to delete. From the Home screen, go to the profile area.
→Tap My Profile from the Quick Actions
section.
Account Deletion
If you wish to stop using CoachBook, you can delete your account directly from the CoachBook mobile app. Follow the instructions below for the complete in-app deletion flow.
1. Delete your account from the app
The easiest and fastest way to delete your account is directly inside the CoachBook mobile app.
Before you continue: account deletion is permanent. You will lose access to your
CoachBook profile, saved profile details, session information, and app access linked to this account,
except records that must be retained for legal, tax, payment, dispute, security, or compliance purposes.
2
Open your profile details
The profile page shows your account details, availability, pricing, payment setup, and account actions.
→Scroll down on the profile page to reach the
account action area.
3
Select Delete Coach Account
At the bottom of the profile page, find the Danger Zone section.
→Tap Delete Coach Account inside the
Danger Zone.
4
Confirm your request
A confirmation popup appears before your account is deleted.
→Tap Delete to confirm, or
Cancel if you do not want to delete the account.
2. Request deletion by email
If you no longer have access to the CoachBook app, you can submit a formal account deletion request to our support team by email.
Required details to include in your email
- Full name
- Registered email address or phone number
- Account type: Coach, Athlete, or both
- Short confirmation that you want to delete your CoachBook account
✓
Data that may be deleted
- User profile information
- Login account credentials and account details
- Coach or Athlete profile data
- Saved availability, session pricing, and preferences
- Device tokens used for push notifications
- Non-required support or app activity records where deletion is permitted
!
Data that may be retained
- Completed transaction records
- Payment, payout, or commission records
- Fraud prevention and platform safety logs
- Legal, tax, dispute, or compliance records
- Records required to protect CoachBook users and platform security
Processing Time & Validation
CoachBook may verify account ownership before processing an account deletion request to help protect account security. In-app deletion requests are submitted immediately after confirmation. Email deletion requests are reviewed by support and are typically processed within 7 to 14 business days after successful verification.
Some records may be retained where required for regulatory compliance, legal defense, payment validation, tax obligations, dispute resolution, fraud prevention, or platform safety.
App Store Review Notes
You can paste this into App Store Connect review notes if Apple asks where account deletion is available:
Account deletion is available inside the CoachBook app.
Steps:
1. Log in to the CoachBook app.
2. On the Home screen, tap My Profile.
3. Scroll to the bottom of the profile page.
4. In the Danger Zone section, tap Delete Coach Account.
5. Confirm the deletion by tapping Delete on the confirmation popup.
Support email for deletion help:
evan.heath89@gmail.com
The deletion option is available in-app and does not require the user to contact support first.